Refund Policy

We want you to be happy with your Organic Lab purchase.

​

Due to the personal-use nature of our skincare products, opened or used products cannot be returned for hygiene reasons, unless they are defective or otherwise qualify for return under South African consumer law.

​

If your order arrives damaged, defective or incorrect, please contact us at [insert email] with your order number and photographs of the product.

​

Approved refunds will be processed to the original payment method.

​

Nothing in this policy limits your rights under applicable South African consumer law.