Privacy Policy

A Legal Disclaimer

Last updated: 21 August 2026

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Organic Lab respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, purchase products, contact us or otherwise interact with Organic Lab.

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This policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

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By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Who We Are

For purposes of this Privacy Policy, “Organic Lab”, “we”, “us” and “our” refer to the legal entity operating the Organic Lab online store.

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Trading name: Organic Lab
Legal business name: ORGANIC LAB PTY LTD
Email: SALES@ORGANICLAB.CO.ZA

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2. Personal Information We Collect

Depending on how you interact with Organic Lab, we may collect information such as:

• your name and surname;

• email address;

• telephone number;

• billing and delivery addresses;

• account login information;

• order and purchase history;

• products placed in your cart or wishlist;

• correspondence with our customer-service team;

• payment and transaction information;

• IP address and approximate location derived from it;

• browser, device and operating-system information;

• website usage and interaction information;

• marketing preferences; and

• information voluntarily provided when you submit a form, review or enquiry.

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We only collect personal information that is reasonably necessary for legitimate business purposes or where otherwise permitted by law.

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3. Payment Information

Payments made through the Organic Lab website may be processed by third-party payment providers.

Depending on the payment method selected, the payment provider may collect information such as your card details, bank information or other payment credentials.

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Organic Lab does not ordinarily receive or store your complete payment-card details when these are securely processed by an independent payment provider.

The relevant payment provider's privacy and security practices may also apply to your transaction.

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4. How We Collect Information

We may collect personal information when you:

• visit or browse our website;

• create an Organic Lab account;

• place an order;

• subscribe to marketing communications;

• complete an online form;

• contact us by email, telephone, WhatsApp or another communication channel;

• participate in a promotion;

• leave a product review; or

• otherwise interact with us.

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Certain technical information may also be collected automatically through cookies and similar technologies.

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5. Why We Use Your Information

We may process your personal information to:

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• Process your orders

This includes accepting payment, preparing orders, arranging delivery and communicating order updates.

• Provide customer service

We use information to respond to questions, resolve complaints, process returns and assist with products or orders.

• Manage your account

Where customer accounts are available, we use your information to provide and maintain your account.

• Operate and improve our website

We may analyse website usage to understand how customers interact with Organic Lab and improve the shopping experience.

Prevent fraud and protect our business Information may be processed to detect suspicious transactions, protect customer accounts and maintain website security.

• Comply with legal obligations

We may retain or disclose information where necessary for tax, accounting, consumer-protection, regulatory or other legal requirements.

Communicate with you
We may send transactional communications relating to orders, deliveries, account activity and customer-service matters.

• Marketing

Where permitted by law, we may send information about products, launches, promotions or other Organic Lab news.

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6. Direct Marketing

Where required by law, we will obtain the appropriate consent before sending electronic direct marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order, payment, delivery, return or account.

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7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites operate correctly, remember preferences, maintain shopping carts, understand website traffic and support advertising or analytics.

We may use:

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Essential cookies necessary for the website, checkout and security functions;

Functional cookies that remember preferences;

Analytics cookies that help us understand how visitors use our website; and

Marketing cookies that may help measure advertising or display more relevant marketing.

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Where required, you may be provided with controls to manage non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

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8. Wix

Our website may be created and hosted using Wix, which provides e-commerce, website hosting and related infrastructure.

Wix may process certain information on our behalf or in connection with providing its services, including website usage, customer, account and transaction-related information.

Wix's own privacy terms may also apply to information processed through its systems.

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9. Sharing Personal Information

We do not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• website and e-commerce providers;

• payment processors;

• courier and delivery companies;

• cloud and technology providers;

• email and marketing platforms;

• analytics providers;

• accountants, auditors and professional advisers; and

• fraud-prevention and security providers.

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We may also disclose information where required by law, regulation, court order or a lawful request from an authorised public authority.

Service providers should receive only the information reasonably necessary for the relevant service.

10. Courier and Delivery Information

To fulfil an order, we may provide a courier or delivery provider with information such as your:

• name;

• delivery address;

• telephone number;

• email address; and

• order or delivery reference.

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This information is provided for purposes such as arranging, completing and communicating about delivery.

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11. International Processing

Some of the technology and service providers used by Organic Lab may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer occurs in accordance with POPIA and that appropriate protections apply where required.

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12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Different retention periods may apply to different information.

For example, transaction records may need to be retained for tax, accounting, fraud-prevention or legal purposes even after your customer relationship with Organic Lab ends.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable legal requirements.

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13. Security

We take reasonable technical and organisational measures to protect personal information against:

• loss;

• unauthorised access;

• misuse;

• alteration;

• disclosure; and

• destruction.

However, no internet-based service can guarantee absolute security.

You are responsible for keeping your Organic Lab account password and other login credentials confidential.

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14. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• ask whether we hold personal information about you;

• request access to your personal information;

• request correction or updating of inaccurate information;

• request deletion or destruction of information where legally appropriate;

• object to certain processing;

• withdraw consent where processing depends upon consent;

• object to direct marketing; and

• lodge a complaint regarding the processing of your personal information.

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Some requests may be subject to legal exceptions or record-retention obligations.

To exercise your rights, contact us at sales@organiclab.co.za.

We may need to verify your identity before fulfilling a request.

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15. Children's Privacy

Our online store is not intended to knowingly collect personal information directly from children without the involvement or authorisation of a competent person where required by law.

If we become aware that children's personal information has been collected contrary to applicable law, we will take appropriate steps to address it.

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16. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Organic Lab does not control the privacy practices of independent third-party websites. You should review their privacy policies before providing personal information.

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17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, service providers or legal requirements.

The latest version will be published on our website together with the date it was last updated.

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18. Complaints

If you have concerns about how Organic Lab processes your personal information, please contact us first so that we can investigate the matter.

You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa.

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20. Contact Us

For privacy-related questions or requests:

ORGANIC LAB
Email: sales@organiclab.co.za